![]() ![]() ![]() Just wondering anyone was ever able to fix the problem? I'm having a similar problem where I can't send iMessages or make calls from my home.Īre you only having problems with iMessage and not SMS messages? When you have iMessage activated, the only real portion of the process that is handled by AT&T is the data transmission. If you are still unable to resolve your messaging issue after these steps, please send us a Private Message to assist. We always recommend running the latest software version to ensure the best device performance.Ĭheck out the AT&T Device Support Center at Step 7: Check for software updates to your phone. Step 6: Try powering the phone completely off and then back on to ensure your phone has a fresh registration with the network in your current location. If your phone is asking for a Message Center Number, it should be +13123149810.If the phone supports it, make sure Do Not Disturb is not turned on.Check the phone’s block list or call reject list and ensure the number you are trying to message with is not on the list.If an option, ensure SMS and MMS are both turned on. Step 4: Did you recently switch from an Apple iPhone to a non-Apple phone? If yes, please ensure you have deregistered from Apple iMessage ( ). If you are sending a message to an email address, make sure the email address is in the right format such as and that the email recipient can receive other emails. Note: For international messages, use the plus sign (+), country code, then the wireless number.The 10 digit format is the area code (3 digits) followed by the phone number (7 digits). ![]() Step 3: When sending the message, make sure you are using 10 digits. MMS, including Group Messages, requires cellular data to work. Although some devices can send messages over WIFI, for troubleshooting we want to be on only the AT&T network. Step 2: Ensure WIFI is disabled on your device. If voice calls are not working, most likely there is a larger issue. Step 1: Make sure you are able to make and receive phone calls. You should be able to resolve most messaging issues by following the steps below.Įnsure you have at least 2 bars of signal strength and your phone displays AT&T.įor a walkthrough specific to your device, check out the AT&T Troubleshoot & Resolve Tool at There have been some great responses, and we wanted to combine all the great information into a single response to assist you. Thanks to everyone in the community for the great discussion around this issue. ![]()
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